Shipping philosophy

ACCESSIBILITY AND TRANSPARENCY – PILLARS OF THE CASA SUAREZ SHIPPING PHILOSOPHY

At Casa Suarez, we love what we do.

We currently ship and deliver from  our warehouse in Montreal to Montreal city and the greater montreal area. Cost are as follow:

City of Montreal
  • Furniture: $120
  • Accessories / decor: $40
Greater Montreal
  • Furniture: $150
  • Accessories / decor: $60

We can also arrange for you to pick up your order  in our warehouse free of charge if desired.

We can also deliver to other regions in Canada on request, please contact us for more information.

Panama City

We deliver for a fee of $75 USD for furniture.

You can also pick up your furniture from our store location in Panama city.

Shipping and delivery conditions

Delivery delay

Your order is delivered within 21 days to 90 days from the date of purchase for all items in the show room or warehouse. Additional delays are required for items not available in stock, customized, or transferred to the warehouse.

In case of unforeseen circumstances (difficult climatic conditions, delay of delivery of a supplier not respected, mechanical breakdown of a truck, etc.), Casa Suarez can not be held responsible for the failure to respect the expected date.

Deposit regulations

If you have made a deposit on your order, you will have to settle the balance at the point of sale or you have made your purchase. No delivery date can be confirmed before payment of your entire invoice.

Confirmation of delivery date

Only our logistics department is able to confirm a delivery day.

You will be contacted by phone and / or e-mail within 7 days of your billing, to define the conditions of your delivery.

The day of delivery

  • Make sure that the dimensions of the doors, stairs and the planned storage space are large enough to allow deliverers to deliver and place the goods without constraint.
  • Our deliverers do not make any installation, disconnection or displacement of furniture or appliance, except the items indicated on your invoice.
  • For safety reasons, our drivers can not remove their shoes / boots. We recommend that you protect the floor coverings of your home.
  • If difficult conditions arise on delivery, our delivery agents will ask you to sign a disclaimer, or to return to store choose other items.

We do not reimburse if the items are not suitable for the intended location.

  • Check the conformity of your order.

If you have any questions about your delivery, you can contact our logistics department directly at alain@casa-suarez.com

Please note:

A $ 15 per week renewable storage fee will be charged to you:

  • if you do not confirm a delivery day within 10 days when your order is finalised.
  • if you are not present at your home on the day of your delivery. You will have the option to withdraw your order in store Calle 72 entrando por the Hyundai Calle 50 San Francisco, or plan a new delivery that will be charged at the regular price.

 

REST ASSURED – INSURANCE

At Casa Suarez, all shipments and deliveries are fully insured… so you can rest assured.